GUARANTEE

To guarantee your reservation you must provide data from a valid credit card or make a deposit or bank transfer in the amount of the first night. If you choose to provide credit card details, a charge for the value of the first night will be made to your credit card 7 days prior to arrival.

 

CANCELLATION OR CHANGE

To cancel or change your reservation without penalty must do so up to 7 days before date of arrival; if cancel or change your reservation within 7 days before your arrival, a first night charge will apply as penalty.

 

SPECIAL GUARANTEE

If your stay is between December 20 and January 5, it is necessary to provide data from a valid credit card or make a deposit or bank transfer for the value of your total stay. If you choose to provide credit card details, a charge for the full value of your reservation will be made to your card 15 days prior to arrival.

 

SPECIAL CANCELLATION OR CHANGE

If your stay is between December 20 and January 5, you can cancel or change your reservation without penalty up until 15 days before the date of arrival; if cancel or change your reservation within 15 days before your arrival, your total will be retained as penalty.

 

HOTEL SERVICES

  • Front Desk: 24 hours
  • Check In: 3:00 pm – Check Out: 12:00 pm
  • Restaurant: 8:00 am – 10:00 pm
  • Room Service: 7:00 a.m. – 10:00 p.m.
  • Pool: 8:00 am – 10:00 pm
  • Jacuzzi: Book at Front Desk with two hours notice

 

OTHER SERVICES

  • Late Check Out: 3:00 pm (check availability at the time of registration, additional cost $ 400 pesos)
  • Romantic Decoration in your Bedroom: Book 24 hours in advance, additional cost $ 800 pesos.
  • 50 minute massage: Book 24 hours in advance, additional cost $ 800 pesos
  • 3-course dinner with romantic decoration: Book 24 hours in advance, additional cost $ 1.450 pesos
  • Extra bed: Request at time of booking, additional cost $ 300 pesos per night
  • Do you celebrate something special? Let us know to make your stay more pleasant.

 

OTHER HOTEL POLICIES

No pets allowed.

Introducing foods and / or beverages is prohibited.